IT Desktop Support Technician
Core
Provide in-person and remote technical assistance for service requests and incidents involving computer systems, software, hardware, and infrastructure.
Role type
IT Desktop Support Technician
Builds
Support for employee onboarding, conference rooms, meetings, and general IT infrastructure.
Domain
IT Services / Desktop Support
Required skills
Active Directory administration, cloud applications (Box, Office 365), Cisco VPN troubleshooting, antivirus threat remediation, remote connections, deployment servers, asset lifecycle management, hardware ordering and inventory, Mac OS support, printer and driver troubleshooting, IP telephony, ServiceNow
Preferred skills
Hardware and software installation, troubleshooting, and support experience, basic smart-hands or network configuration knowledge, experience with imaging and deployment servers, knowledge management skills
Technologies
Active Directory, Cloud, Cisco, Hardware Support, Network, Office 365, ServiceNow, VPN, Mobile
Responsibilities
Diagnose, resolve, or route tickets according to documented processes; Install, configure, and support hardware, software, endpoint clients, printers, browsers, and standard IP telephony devices; Manage device imaging and deployment using USB or PXE servers; Maintain documentation and records, manage assets, and assist with hardware inventory; Troubleshoot meeting-room audio and display equipment; Perform smart-hands and infrastructure tasks including patching cross-connects, installing or moving IT equipment, and rack, stack, and cabling work; Reboot remote servers and physical server or network equipment; Provide onsite and offsite technical assistance and remote console access.
Seniority
Individual Contributor