Remote IT Support Technician | Azure/Entra ID
Core
Provide front-line Tier 1 troubleshooting and manage user access requests for accounts, mailboxes, and workstations.
Role type
Junior IT Support Technician (Tier 1)
Builds
User access management, account provisioning, and basic service continuity
Domain
IT Operations / Identity Management
Required skills
Active Directory, Azure Entra ID, Office 365, Windows troubleshooting, IT ticketing systems, MFA, role-based access control
Preferred skills
Nagios, Dynatrace, after-hours support experience
Technologies
Active Directory, Azure, Dynatrace, Office 365, Windows, Cloud
Responsibilities
Respond to IT service tickets and manage access requests, Troubleshoot and resolve account access issues including password resets and group membership changes, Provision and de-provision user accounts in Active Directory and Azure Entra ID, Triage system-monitoring alerts and escalate critical events, Document support actions clearly in the IT ticketing system, Work with Tier 2 teams to support service continuity
Seniority
Junior, hands-on IC
