E-Cloud/EHR Software Support
Core
Provide customer service and technical support for E-Cloud/EHR software, troubleshooting issues, training clients and employees, and documenting system changes.
Role type
EHR/EMR software support specialist
Builds
E-Cloud and EHR/EMR software solutions for Genius Solutions clients
Domain
Healthcare technology / Electronic Health Records
Required skills
EHR/EMR system familiarity, customer service, troubleshooting, training delivery, documentation, project management, medical billing knowledge
Preferred skills
E-Thomas experience
Technologies
E-Cloud, E-Thomas, EHR/EMR systems
Responsibilities
Troubleshoot E-Cloud and EHR issues and aim for first-call resolution; Make and return client calls to research and resolve reported problems; Train new employees and VARs on company software; Conduct product seminars and webinars; Create and maintain instruction and reference manuals; Securely facilitate client file transfers
Seniority
Individual Contributor, mid-level support role
