IT Service Delivery Specialist
Core
Provide 1st and 2nd line support for IT infrastructure, end-user devices, and business applications, focusing on onsite production and USA-based users.
Role type
IT Service Delivery Specialist (1st/2nd line support)
Builds
Resolved service tickets and incidents for internal customers
Domain
IT Operations / Enterprise Infrastructure
Required skills
Active Directory administration, Microsoft Entra ID management, Microsoft Intune deployment, Windows Autopilot configuration, troubleshooting end-user devices, incident management, account lifecycle management, vendor coordination
Preferred skills
Structured service management processes, documentation maintenance, cross-timezone collaboration
Technologies
Active Directory, Microsoft Entra ID, Microsoft Intune, Windows, Mobile devices
Responsibilities
Fulfill service requests and incidents with focus on onsite production and USA users; manage full user account lifecycle including setup, deactivation, and permissions; deploy and maintain devices using Intune and Autopilot; prepare equipment for new starters; investigate system faults and support remediation; manage global IT queue tickets including handoffs between time zones; maintain current documentation and recommend process improvements.