Program Analyst / Jira Support Analyst
Core
Support program operations through data tracking, reporting, process documentation, and Tier 1 Jira support for stakeholders.
Role type
Program Analyst / Jira Support Analyst
Builds
Status updates, dashboards, reports, and operational documentation for program stakeholders.
Domain
IT Operations / Project Management Tools
Deliverable
dashboards & analysis
Required skills
Jira administration, Jira automation rules, Jira REST API, Confluence, process documentation, ticket prioritization, workflow configuration
Preferred skills
ScriptRunner, custom scripting, large-scale Jira support, enterprise tool integrations
Technologies
Jira, Confluence, ScriptRunner, REST API
Responsibilities
Support program operations through data tracking, reporting, and process documentation; Work with program stakeholders to identify and resolve operational issues; Monitor and respond promptly to incoming Jira support tickets; Manage user permissions and access requests; Configure and maintain basic workflows within Jira projects; Create and maintain documentation for Jira processes, workflows, and standard operating procedures
Seniority
Mid-level, hands-on IC