Product Support Representative
Core
Provide first-line technical assistance and troubleshooting for customized elevator systems, resolving customer issues via phone and managing callback cases.
Role type
Product Support Representative (Elevator Systems)
Builds
Customer support for commercial elevator systems
Domain
Elevator manufacturing and service
Deliverable
client delivery
Required skills
Troubleshooting, interpreting engineering drawings and electrical schematics, prioritizing and multitasking, analytical skills, mechanical aptitude, computer skills
Preferred skills
Engineering software familiarity (AutoCAD Mechanical, Autodesk Inventor), Technical or community college education
Technologies
Excel, Microsoft Office (Word, Outlook)
Responsibilities
Provide first-line technical assistance to customers, troubleshoot and resolve technical issues, address needs involving complete elevator systems including replacement parts, open and manage callback cases related to user issues
Seniority
Mid-level, independent contributor