IT Support Specialist
Core
Provide hands-on IT support for managed services clients, resolving hardware, software, and network issues across Windows desktops, laptops, and servers.
Role type
IT Support Specialist (Managed Services)
Builds
Stable IT operations for multiple business clients
Domain
IT Services / Managed Services
Deliverable
client delivery
Required skills
Windows desktop OS support, hardware troubleshooting, software troubleshooting, network connectivity troubleshooting, Microsoft 365 administration, Active Directory management, Microsoft Entra ID management, TCP/IP networking, DNS, DHCP, VPNs, firewalls, switches, wireless networking, Windows Server administration, remote support tools, RMM/PSA platforms, printer/MFP configuration
Preferred skills
MSP experience, Microsoft Intune experience, RMM/PSA platform experience (ConnectWise, NinjaOne, Autotask), IT certifications (Microsoft, CompTIA A+, Network+), copier/MFP brand familiarity (Sharp, Konica Minolta, Canon, Lexmark)
Technologies
Active Directory, Microsoft 365, Microsoft Intune, SharePoint, TCP/IP, Windows, Office 365
Responsibilities
Respond to and resolve IT support tickets for managed services clients, troubleshoot Windows desktops and laptops, diagnose network problems, support and administer Microsoft 365 environments, manage users and accounts in AD/Entra ID, assist with endpoint management and patching, install and configure workstations and printers, use RMM/PSA tools to monitor systems, travel to client locations for on-site support, document ticket activity, communicate technical issues to customers, escalate complex issues
Seniority
Individual Contributor