Production Support Engineer
Core
L2/L3 production support for critical applications, ensuring high availability and resolving incidents in a 24x7 environment.
Role type
Senior Production Support Engineer
Builds
Automation scripts and support services using Ansible, Python, Shell, and PowerShell
Domain
Financial services technology / Production Engineering
Required skills
OpenShift, Ansible, Python, Shell scripting, PowerShell, SQL, Grafana, AppDynamics, ITRS, Splunk, incident management, problem management, disaster recovery planning, database performance tuning
Preferred skills
Financial services technology experience, global automation functions, payment platforms (Fedwire, CHIPs, RTP), liquidity systems
Technologies
Ansible, DevOps, Grafana, OpenShift, PowerShell, Python, SQL, Splunk
Responsibilities
Perform root cause analysis and durable issue resolution for critical applications; monitor application and infrastructure health using observability tools; build and maintain automation scripts; support business continuity and disaster recovery planning; partner with DevOps and infrastructure teams to drive process enhancements; manage deployments on OpenShift and containerized platforms; document processes and system designs.
Seniority
Mid-Senior, hands-on IC
