Contact Center Voice Engineer - Mid Level
Core
Design and maintain scalable IT infrastructure for Cisco contact center platforms, ensuring high availability for millions of member interactions.
Role type
Mid-level infrastructure engineer (contact center voice)
Builds
Production contact center infrastructure, automation tools, and monitoring systems
Domain
Telecommunications / Contact Center Technology
Required skills
Cisco UCCE architecture, Python, Go, SQL, Linux administration, networking fundamentals (SIP/VoIP, TCP/IP, DNS), CI/CD pipelines, AWS fundamentals, system troubleshooting, log analysis
Preferred skills
DevOps practices, Infrastructure-as-Code, AWS Connect, C++
Responsibilities
Design scalable IT infrastructure, implement system changes, automate service delivery, troubleshoot complex production issues, mentor junior engineers, develop software-defined infrastructure as code
Seniority
Mid-level, hands-on IC