Senior Service Analytics Analyst
Core
Design and maintain consolidated service reporting to support management evaluations of customer profitability, machine performance, and technician performance.
Role type
Senior Service Analytics Analyst
Builds
Production dashboards and ad hoc reports for service planning and management
Domain
Service industry / Digital imaging
Deliverable
dashboards & analysis
Required skills
SQL, Excel, Power Query, Power BI, relational database applications, predictive modeling, data cleaning, KPI analysis
Preferred skills
Business degree, statistics background, service industry knowledge
Technologies
Oracle, S21, Power BI, Excel, SQL
Responsibilities
Design and maintain consolidated service reporting using Oracle, S21, and ad hoc reports; Resolve inconsistencies and translate complex information into practical solutions; Identify best practices and business improvement opportunities through reporting and analysis of normalized KPIs; Collaborate with the development team to improve service-related enhancements; Create tools and data models to visualize and monitor service trends; Prepare comprehensive system and ad hoc customer reports for assigned accounts.
