Help Desk Technician
Core
Provide remote and on-site technical support for end-user workstations, manage help desk tickets, and maintain IT assets across a global network.
Role type
Help Desk Technician
Builds
End-user productivity on a Microsoft Windows-based LAN
Domain
IT Support / Enterprise Infrastructure
Required skills
Microsoft Windows administration, TCP/IP networking, hardware installation and configuration, help desk ticket management, user account creation, vendor liaison, IT asset tracking, problem-solving, remote support tools
Preferred skills
Bachelor's degree, 2–4 years of computer servicing or help desk experience
Technologies
Windows, TCP/IP, LAN, Mobile Network
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