ServiceNow ITOM Developer
Core
Develop and configure ServiceNow ITOM solutions to improve enterprise monitoring, event management, and operational visibility.
Role type
ServiceNow ITOM Developer
Builds
Operational dashboards, event rules, alert correlation logic, and integrations with monitoring platforms
Domain
IT Operations / IT Service Management
Required skills
ServiceNow configuration, Event Management, alert correlation, dashboard development, integration development, troubleshooting, analytical problem-solving
Preferred skills
ServiceNow certifications (CSA, CAD, CIS-ITOM), ITOM Event Management strategies, enterprise monitoring platform integration (Splunk, SolarWinds, Dynatrace, AppDynamics, LogicMonitor, SCOM), Service Mapping, CMDB management, ITIL frameworks
Technologies
ServiceNow, Splunk, Dynatrace, SolarWinds, AppDynamics, LogicMonitor, SCOM, CMDB, ITIL, ITSM
Responsibilities
Assess and improve ServiceNow Event Management configurations, configure event rules and alert correlation, design operational dashboards and reports, configure integrations with monitoring platforms, troubleshoot configuration and data flow issues, document technical solutions, support testing and deployment
Seniority
Mid-level, hands-on IC
