User Researcher
Core
Lead custom UX research initiatives to shape strategy for Auto, Property, and Specialty insurance experiences and improve digital user satisfaction.
Role type
Senior UX Researcher (Insurance)
Builds
Digital experiences for insurance products
Domain
Insurance / Financial Services
Required skills
Qualitative research methods, User research, Data-driven storytelling, Cross-functional collaboration, Strategic planning, User persona development, Journey mapping, Executive communication
Preferred skills
Quantitative research methods, Agile planning, Design Thinking, Lean UX, Microsoft Office proficiency, Experience in highly regulated industries
Technologies
Qualtrics, UserZoom, AI tools
Responsibilities
Scope and lead complex, custom research initiatives; Advocate for end users by combining primary and secondary research; Build trusted partnerships across teams; Lead high-visibility research projects; Set research objectives and lead discovery work; Turn research insights into actionable recommendations; Communicate research findings to senior stakeholders