Technical Analyst - IT Solutions
Core
Provide comprehensive desktop support, hardware/software troubleshooting, and AV equipment support for medical providers, faculty, and staff at a medical school.
Role type
Senior IC technical support analyst
Builds
Desktop environments, AV systems, and clinical software support for Dell Medical School
Domain
Healthcare IT / Education
Required skills
Hardware troubleshooting, software installation, network protocol understanding, remote support tools, Service Now, preventative maintenance, AV system management, incident documentation, escalation procedures
Preferred skills
CompTIA A+ certification, CompTIA Network certification, Apple Certified Support Professional, Bachelors Degree in Computer Science/Information Systems/Healthcare
Technologies
Service Now, network protocols, operating systems, AV equipment
Responsibilities
Install, troubleshoot, and repair hardware and software; resolve hardware/software issues in person, via phone, or remotely; support requests for clinical software and hardware; coordinate front-line support for Audio/Visual equipment; mentor junior staff; propose improvements for ITS desktop equipment and software; manage and monitor the performance of assigned technologies; independently troubleshoot advanced application problems; maintain documentation for incidents or requests.
Seniority
Mid-level, hands-on IC