IT Support Specialist / Desktop Support
Core
Provide Tier 1 and Tier 2 technical support for hardware, software, network connectivity, and operating systems across global offices and remote environments.
Role type
IT Support Specialist (Desktop/End User Services)
Builds
Internal IT operations and user productivity tools
Domain
Enterprise IT / Corporate Network
Required skills
macOS and Windows support, Active Directory, Okta, Jamf Pro, Microsoft Intune, Google Workspace, Slack, Zoom, Jira/Confluence, hardware troubleshooting, identity and access lifecycle administration, ITSM ticket management, asset tracking, security patch deployment, knowledge base creation
Preferred skills
Structured analytical approach, customer-first service mindset
Technologies
Active Directory, Cloud, Confluence, JIRA, macOS, Microsoft 365, Microsoft Intune, Mobile, Network, Security, Slack, Windows, Office 365, ITSM, ServiceNow
Responsibilities
Manage employee onboarding and offboarding including laptop provisioning and endpoint setup; Maintain IT ticket queues and resolve incidents within SLA targets; Troubleshoot productivity applications and SaaS platforms; Partner with security teams to roll out system updates and compliance controls; Track hardware assets and coordinate repairs and replacements; Create and maintain self-service knowledge base articles and SOP documentation