Level 2 Computer Technician - Sys Admin
Core
Provide Tier 2 technical support for desktops, servers, networking, Microsoft 365, and cloud-based environments, troubleshooting escalated service tickets and resolving issues quickly.
Role type
Level 2 Computer Technician (Sys Admin)
Builds
IT services, cybersecurity, and strategic technology solutions for small and mid-sized businesses
Domain
IT Services / Managed Service Provider
Required skills
Windows 10/11 administration, Windows Server management, Microsoft 365 support, Active Directory administration, networking fundamentals (DNS, DHCP, VLANs, VPNs), troubleshooting, technical documentation
Preferred skills
Remote monitoring and management tools, MSP platforms (ConnectWise, Autotask, Datto, Huntress), virtualization (Hyper-V, VMware), cybersecurity best practices
Technologies
Active Directory, Cloud, Hyper-V, Microsoft 365, Office 365, VPN, VMware, Windows
Responsibilities
Troubleshoot escalated service tickets, support and maintain Windows environments and Active Directory, assist with user onboarding and offboarding, handle firewall and switch issues, contribute to migrations and infrastructure enhancements, document technical procedures, communicate with clients and team members
Seniority
Mid-level, hands-on IC