Senior Customer Success Manager
Core
Own the post-sales journey for enterprise customers to ensure rapid deployment, measurable KPIs, and ROI from AI phone agents.
Role type
Senior Customer Success Manager (Technical/Post-Sales)
Builds
Voice automation solutions and AI phone agents for enterprise clients
Domain
AI/ML, Conversational AI, Telephony
Deliverable
production ML models
Required skills
Post-sales ownership, API & integration troubleshooting, SQL querying, incident management, executive communication, cross-functional collaboration
Preferred skills
Startup experience, AI/ML background, distributed systems debugging, voice workflow expertise, CSM playbook creation
Responsibilities
Diagnose blockers to ensure customer launches and KPI achievement, partner with engineers to resolve production issues, educate customers on optimization strategies, map expansion opportunities, simplify complex AI behavior for stakeholders, operate with high velocity in a fast-paced startup environment
Seniority
Senior, hands-on IC