Contact Center Technology
751 open positions
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Operations Lead, Care TonalToronto, ON today Cross-functional operations generalist improving Tonal's Customer Care organization by solving operational problems across processes, systems, and customer journeys to create scalable solutions.
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GTM Strategist, Self-Serve Onboarding↗ FairgroundTS, IN today Own end-to-end onboarding, activation, and early retention for the self-serve book (customers under $30K ARR) by building automation and resolving technical issues.
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Chatbot Associate PlaytechSao Paulo, br 1d Develop, maintain, and optimize AI chatbots for sales and customer service, ensuring seamless conversation flows and high-quality user experiences.
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Delivery Manager - Professional Services Blip-GlobalRemote - Brazil 1d Manage and evolve strategic Professional Services accounts, leading end-to-end post-implementation operations and product evolution for conversational commerce and AI solutions.
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Business Operations Analyst JobgetherRemote $62k–$62k1d Owns the end-to-end operational lifecycle of customer purchases, subscriptions, onboarding, and billing communications within a GenAI business environment.
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Senior Staff Engineer (Qualtrics Survey Operations Specialist) NagarroHyderabad, in 1d Build, configure, and maintain complex surveys and workflows within the Qualtrics platform for global stakeholders.
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Proxy Product Owner GenAI – Customer Care (H/F) CitechMarseille, fr $45k–$60k1d Deploy an intelligent GenAI assistant for email customer support to automate requests while maintaining human interaction when needed.
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Apprentice- Product Management Five9India 1d Apprentice Product Manager supporting the definition, build, and scale of enterprise SaaS features for next-generation Contact Center as a Service (CCaaS) platforms.
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Prozessmanager:in Customer Service // hybrid E-Breuninger-GMBH-CoStuttgart, BW, de 1d Business & Knowledge Architect for Customer Service, designing system-supported structures to improve customer experience and prepare processes for AI integration.
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AI Deployment Strategist↗ FlyboardBarcelona, CT, ES 1d Own the end-to-end lifecycle of AI voice agents from customer discovery to production deployment and performance optimization.
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Senior Solution Engineer - Nonprofits SalesforceIllinois - Chicago, US $113k–$113k1d Senior Solution Engineer driving AI CRM solutions for mission-driven nonprofit organizations through discovery, demos, and technical strategy.
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Customer Service Transformation Consultant to Accenture Song in Oslo AccentureOslo, NO 1d Redesign customer service strategies and operating models while implementing modern CRM, CCaaS, and AI solutions to create proactive, conversational experiences.
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Technical Product Manager, Connectors↗ Lilt- Lega Italiana Per la Lotta Contro I TumoriBoston, MA, US 1d Own the strategy and roadmap for enterprise connectors that securely move content, metadata, and workflow status between LILT and customers' content management systems and business applications.
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Senior Customer Success Manager BlandRemote $180k–$230k2d Own the post-sales journey for enterprise customers to ensure rapid deployment, measurable KPIs, and ROI from AI phone agents.
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Head of Customer Experience The UnlimitedDurban, eThekwini 2d Setting customer experience strategy, defining standards, and ensuring internal teams and delivery partners deliver on the brand promise across service, retention, claims, and fulfilment.
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Technical Account Manager Weekday AIDelhi, India $0k–$0k3d Manage technical relationships for chatbot and conversational AI solutions, ensuring successful implementation, integration, and ongoing performance for clients.
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Head - Voice of Customer SwishBangalore, Karnataka 3d Build a Voice of Customer function from scratch to capture feedback across the customer journey and drive product, recipe, and operational improvements for a food-tech company.
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SaaS & Software Operations and Product Delivery Coordinator↗ Itbcpro Solutions Inc.Burnaby, BC, CA 3d Coordinate SaaS and custom software project delivery, bridge business requirements with technical teams, and support product growth through operations and marketing.
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Manager - IT Dialer↗ EveriseRemote 3d Manage end-to-end dialer operations, campaign strategy, and lead management to maximize contact rates, conversion, and revenue for multiple clients.
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Deployment Strategist / Success Engineer CleraBerlin $75k–$110k3d Own new customers from contract signature through first production call (Deployment) or manage live portfolios focusing on adoption, retention, and expansion (Success) for an AI voice platform.
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Project Manager — Contact Centre Transformation Desda GroupMelbourne, Victoria 3d Lead business delivery for an insourcing contact centre transformation, modernizing agent desktops, enabling near-real-time data, and integrating AI into operations.
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Conversational AI Engineer EversanaOverland Park, KS, us 4d Design, build, and support intelligent virtual agents using NICE Cognigy to create scalable chatbot and virtual assistant solutions that deflect contacts and streamline customer journeys.
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Operations - Real-Time Queue Analyst SutherlandBogotá, Bogota, co 4d Monitor, analyze, and manage real-time interaction volumes (calls, chats, emails) and agent availability to ensure SLA compliance and optimize contact center efficiency.
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Genesys Cloud Engineer - Tieto Tech Consulting (m/f/d) TietoVeliko Tarnovo, Veliko Tarnovo Province, bg 4d Design, configure, and implement Genesys Cloud CX solutions for customer interaction flows and channels.
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Head of Customer Operations - Service, Engagement & Claims Met-GroupMadrid, es 4d Lead the end-to-end customer service, engagement, and claims operations for a new energy retail platform, designing omnichannel support models and AI-assisted workflows.
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Product Specialist Analyst (German Speaker) FeverUpMadrid 4d Lead tailored product demonstrations for enterprise and strategic opportunities, enabling BD teams with deep product knowledge to translate platform capabilities into partner value.
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Especialista de Qualidade, Treinamento e Inovação EquifaxBRA-Barueri, BR 4d Lead continuous training, performance management, and operational modernization for B2B/B2C contact centers using generative AI and agile methodologies.
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Senior Solution Architect↗ TalkdeskRemote, US $136k–$136k4d Design and implement complex software solutions for customer experience automation, aligning client needs with organizational goals.
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Director, Digital Chat and Agentic Support↗ Lowe's Home ImprovementKA, IN 4d Leads the Digital Chat & Agentic Support organization to deliver high-trust, high-value customer support and home improvement inspiration through human-assisted and agentic conversational channels at scale.
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Program Director, Voice of the Customer (VoC) Insights ElevancehealthIL-CHICAGO, 233 S WACKER DR, STE 3700, US $126k–$126k4d Lead enterprise Voice of the Customer (VoC) and Consumer Effort programs to reduce member effort across calls, chat, and digital interactions by aligning cross-functional teams and turning insights into action.
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Genesys Engineer↗ InfosysMH, IN 4d Design, develop, implement, and support enterprise Genesys Contact Center solutions, focusing on IVR, call routing, and customer experience.
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Senior Manager, Customer Engagement Platforms BristolmyerssquibbOtemachi-JP 4d Lead AI transformation and data capability enhancements for Veeva CRM and CE^3 to support sales team transformation and new brand launches.
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Technical Success Manager OutSystemsRemote $134k–$134k4d Drive technology adoption and expansion for enterprise customers by acting as a technical advocate, providing guidance on OutSystems development best practices, and overseeing solution architecture design.
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Digital AI Performance Manager, Global Contact Center↗ DeloitteSan Antonio, TX, US 4d Lead operational performance, quality management, governance, and continuous improvement of AI-powered and Agentic AI digital agents supporting the Global Contact Center.
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Sr Solutions Engineer↗ SinchRemote 4d Lead and guide a team of Solutions Engineers to deliver scalable, non-BAU technical solutions for Sinch's strategic high-potential enterprise accounts.
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Success Operations Analyst I ThumbtackRemote, Ontario $78k–$78k4d Design and execute operational programs for customer recovery, cross-sell, contact strategy, and AI-enabled inbound call center operations to improve customer outcomes and efficiency.
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Google UJET Expert (Contract) Telus-DigitalRemote 4d Technical expert specializing in Google UJET CCAIP platform to perform root cause analysis, resolve technical issues, and optimize platform configurations for contact center operations.
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Contact Center Success Specialist ZendeskRemote 4d Advisory role helping enterprise customers transform contact center operations and realize ROI from Zendesk's Contact Center platform.
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PS Consultant GenesysChennai (Flexible), IN 4d Deliver technical implementation, deployment, and operational support for Genesys Cloud AI-powered customer experience solutions.
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Principal Product Manager - Customer Zero CeligoRemote $175k–$175k4d Own the 'Customer Zero' program to run Celigo's iPaaS on its own internal systems (GTM, CX, G&A) to discover friction, validate product, and create live references for sales.
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Research Manager, Global CPaaS↗ Idc Research Inc.Remote $110k–$135k4d Lead and grow IDC's global CPaaS research and advisory practice, shaping perspectives on API-driven communications, customer engagement platforms, and their convergence with contact center and UC&C ecosystems.
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CCC Platform and System Specialist Great Southern BankRemote 4d Administer, report on, and optimize cloud contact centre platforms to ensure seamless customer and agent experiences.
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Genesys Cloud Engineer CpisecurityCorporate 5d Technical owner for Genesys Cloud CX environment, focusing on outbound dialer strategy, administration, performance, and optimization to improve contact center productivity.
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