Chatbot Associate
Core
Develop, maintain, and optimize AI chatbots for sales and customer service, ensuring seamless conversation flows and high-quality user experiences.
Role type
Chatbot Associate (Customer Support & Product Optimization)
Builds
AI chatbots for sales and customer service
Domain
iGaming / Managed Services
Deliverable
production ML models
Required skills
AI chatbot development, customer support, cross-functional collaboration, quality assurance, analytical thinking, technical support, data analysis, training program development, documentation management
Preferred skills
iGaming industry experience, hands-on AI chatbot experience
Technologies
AI chatbot platforms, BI tools, UX tools
Responsibilities
Develop and maintain AI chatbots for sales or customer service; Collaborate with UX, BI, and CX teams to prioritize features; Monitor and analyze customer feedback to improve bot performance; Develop training programs for AI chatbot usage; Maintain up-to-date documentation and knowledge bases; Provide technical support and resolve customer issues; Stay updated on industry best practices.