Success Operations Analyst I

💼 Full-time💰 $78,200–$78,200🗓 2026-09-25 → 2026-09-29

Core

Design and execute operational programs for customer recovery, cross-sell, contact strategy, and AI-enabled inbound call center operations to improve customer outcomes and efficiency.

Role type

Senior IC Success Operations Analyst

Builds

Customer recovery workflows, cross-sell programs, contact strategies, and AI-enabled call center operations

Domain

Home services marketplace / Customer Success

Required skills

Program management, operational data analysis, SQL, process design, stakeholder coordination, AI tool evaluation, metric definition

Preferred skills

Experience with marketplace operations, lightweight automation, cross-functional project leadership

Technologies

SQL, business intelligence tools, AI tools

Responsibilities

Own defined Success Operations programs and manage launch/performance; Analyze conversion, retention, and cost data to drive recommendations; Improve operational workflows and document procedures; Test new approaches including AI tools and automation; Coordinate execution across multiple functions; Build reporting, playbooks, and quality controls

Seniority

Mid-level, hands-on IC

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About Thumbtack

Thumbtack helps millions of people confidently care for their homes. Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together. About The Applied Sci