Proxy Product Owner GenAI – Customer Care (H/F)
Core
Deploy an intelligent GenAI assistant for email customer support to automate requests while maintaining human interaction when needed.
Role type
Product Owner (GenAI)
Builds
Intelligent email support assistant
Domain
Customer Care / GenAI
Deliverable
product features
Required skills
Product Ownership, Roadmap definition, Backlog management (EPICs/User Stories), Agile methods, Human-in-the-Loop design, Data Governance, BI/KPI definition, Test scenario management, Product adoption support
Preferred skills
Customer Care domain expertise, CRM experience, Omnichannel environment experience, AI/ML applied to customer support
Technologies
GenAI, NLP, CRM, BI, Agile
Responsibilities
Define product roadmap and backlog, Design automation workflows with Human-in-the-Loop, Coordinate with AI engine and CRM teams, Measure adoption and impact via BI, Support product deployment and regional training
Seniority
Mid-Senior, hands-on IC
