Compliance & Contact QA
538 open positions
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Senior Quantitative Analyst Wordibly IncRemote $0k–$0ktoday Establish baseline measures of transcription accuracy and annotation quality for audio-to-text datasets, identify operational bottlenecks, and build automated dashboards to monitor contributor performance and quality shifts.
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Course Development Quality Control Specialist BIS Safety SoftwareSherwood Park, Alberta 1d Final quality assurance and setup of online safety and compliance courses before launch, managing partner relationships and catalogue accuracy.
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Care & Service Operations Lead CareemRemote 1d Drive operational precision, vendor governance, and service quality across the customer and Captain support ecosystem for a multi-vendor mobility platform.
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Client Service Quality Assurance Manager (m/w/d) Scalable-GMBHBerlin, BE, de 1d Monitor and improve customer interactions between human agents, chatbots, and clients to maximize satisfaction.
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Quality Manager Wns-Global-ServicesManila, NCR, ph 1d Lead transaction quality, manage QA resources, and drive continuous quality improvement initiatives for BPO operations.
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Sr Supervisor, Training & Quality CnxRemote 1d Supervise evaluators and trainers to ensure workforce preparation and superior performance across multiple client programs and business lines.
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National Workforce Program Integrity Specialist Career TeamRemote 1d Deployable corporate resource to stabilize workforce development projects at risk of performance or compliance failure, blending direct operational support, quality assurance, and training.
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Manager, Contact Center - QA & Operations Excellence↗ WalmartMississauga, ON, CA $92k–$92k1d Improve quality, consistency, and efficiency of Canada Customer Care by analyzing interactions and operational performance to drive actionable improvements.
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Compliance Professional - Investigations and Corrective Actions HumanaRemote $65k–$65k1d Conduct sales and marketing investigations, issue corrective actions, and perform quality assurance reviews to ensure compliance with regulatory standards.
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Perioperative Quality Assistant - Days VcuhealthRichmond, VA, US $0k–$0k1d Collect, analyze, and report clinical and operational data to support quality improvement, patient safety, and regulatory compliance in the perioperative environment.
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Quality Assurance Team Leader - RCM HuronBangalore India - South 3rd Floor 1d Lead quality assurance operations for healthcare revenue cycle management clients, ensuring audit accuracy, compliance, and continuous improvement.
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Quality Assurance Manager↗ Ces, LLCRemote 1d Design, implement, and improve quality standards for the NamUs program supporting missing and unidentified persons cases.
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QA Automation Engineer 6482100↗ Logic, Inc.Charlotte, NC, US $0k–$0k1d Lead and support quality assurance programs to monitor performance, compliance, and process improvement for client projects.
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Performance & Innovation Analyst↗ Lee County Tax CollectorFort Myers, FL, US $51k–$51k1d Analyzes and improves customer service business processes to ensure efficiency, quality assurance, and consistent customer experiences.
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Clinical Quality Business Partner (Enrolled Nurse)↗ Community Support IncorporatedWayville, SA, AU 1d Support clinical governance, risk, compliance, and continuous improvement for an aged care and disability support organization.
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Group Lead-Quality AmeripriseNoida, Uttar Pradesh, India 1d Lead, coach, and develop a team of Quality Analysts to ensure consistent delivery of quality goals, audit accuracy, and performance expectations for financial operations.
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Manager, Marketing Review Process Lead↗ MetlifeRemote $93k–$93k1d Define, implement, and continuously improve the end-to-end Marketing Review Process for marketing materials across U.S. and MIM, ensuring compliance, audit readiness, and speed to market.
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Senior Business Process Analyst - Remote↗ UnitedhealthcareRemote $73k–$73k2d Facilitate, oversee, and monitor business processes to support HEDIS® data reporting and quality metric compliance for healthcare organizations.
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?Quality Assurance and Quality Control Specialist↗ Indianapolis, IN, US 2d Review applications and verify documentation for eligibility in federally funded sheltering and repair programs.
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Specialist I/II, Operations Quality Assurance↗ Southern CompanyJoliet, IL, US 2d Assessing in-progress and completed work (including documentation) for compliance with internal and external regulatory policies and procedures within a gas utility.
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Head of Quality My Guardian Operations PtySydney Olympic Park, New South Wales 2d Ensures adherence to regulatory requirements and internal standards by managing comprehensive compliance frameworks and driving continuous improvement across organizational operations.
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Quality Analyst KC OverseasNagpur, Maharashtra 3d Analyze compliance, accuracy, and timeliness in application follow-up processes for CourseFinder.ai, ensuring smooth partner coordination and timely application progress.
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Director Payment Integrity SIHO Insurance ServicesSIHO - Columbus, IN 3d Director overseeing Quality Assurance, Grievances & Appeals, and Fraud, Waste & Abuse teams to ensure regulatory compliance and operational efficiency.
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[LTA-QSC2] DEPUTY / ASSISTANT MANAGER, SERVICE QUALITY OPERATIONS SggovterpSingapore 3d Enhance customer experience through public feedback management, service training, and quality assurance initiatives.
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Risk & Compliance Analyst | The Star Brisbane The Star BrisbaneBrisbane, Queensland 3d Conduct control testing, identify risk and compliance gaps, and provide recommendations to enhance operational effectiveness and regulatory compliance for an entertainment destination.
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Quality Assurance Associate, Document Custody – Perpetual Corporate Trust PerpetualSydney, New South Wales 3d Conduct monthly quality reviews of incoming security documents, support compliance enquiries, and maintain operational controls for client securitisation audits.
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Voice of Customer Operations Lead AustralianSuperMelbourne, Victoria 3d Lead operational management of the Voice of Customer platform to transform member feedback and contact center interactions into actionable insights for business improvement.
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Quality and Capability Advisor NSW Department of Customer ServiceSydney, New South Wales $117k–$117k3d Enhance service quality, strengthen workforce capability, and drive continuous improvement across the department using data, insights, and collaboration.
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Compliance Auditing & Monitoring Analyst DanaherRemote 3d Execute and continuously improve Life Sciences compliance monitoring programs, focusing on Anti-Bribery and Anti-Corruption (ABAC) and Healthcare Compliance (HCC) through auditing, testing, and third-party reviews.
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Assistant Quality Assurance Manager TpJaipur, Rajasthan 4d Manage quality assurance operations, audit planning, and team performance to ensure compliance and drive KPI results for client-facing programs.
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Coordinateur Qualité (siège) Relais-Ch-TeauxParis, IDF, fr 4d Coordinate quality management and client relations for the Relais & Châteaux network of independent hotels and restaurants.
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Academic Quality & Standards Lead AisAuckland, North Island 4d Lead the development, operation, and improvement of academic quality systems, governance processes, and compliance frameworks for an educational institution.
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Quality & Compliance Business Partner - NSW Junior-Adventures-GroupHomebush, NSW, au 4d Support OSHC services to meet regulatory and quality standards while building team capability across NSW.
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Specialist-Quality & Knowledge Management Marriott Hotels ResortsSingapore 4d Evaluates customer service interactions and maintains accurate, user-friendly knowledge content to drive service excellence and operational consistency.
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Analista de Qualidade e Treinamento - Junior↗ EquifaxBarueri, SP, BR 4d Monitor and diagnose customer service interactions (outsourced operations, specialized cells, backoffice) to transform analyses into high-impact educational actions.
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Quality and Performance Consultant HcscRemote $42k–$42k4d Analyze quality results, coordinate Quality of Care case intake and triage, conduct focus audits, and draft reports to address trends and quality concerns in health insurance operations.
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Quality Assurance Analyst 1 DexcomManila, Philippines 4d Monitor and evaluate high-volume multi-channel tasks and processes to ensure quality standards are met for customer service operations.
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QUALITY ASSURANCE ANALYST - MEDICAL FACILITY SURVEYS↗ Healthcare Management Solutions, LLCRemote 4d Analyze survey findings to ensure Form CMS 2567s are consistent with documentation principles, monitor surveyor performance, and develop training tools to improve surveyor quality.
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Compliance and Monitoring Supervisor↗ BdoUS $75k–$75k4d Performs second-level review of grant compliance documentation, ensures audit-ready records, and provides oversight to compliance staff.
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ATL311 Team Lead - Training and Quality Assurance↗ City of AtlantaAtlanta, GA, US 4d Lead the development, implementation, and continuous improvement of training programs and quality assurance processes for a contact center to ensure high-quality customer service.
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Sr.Coordinator, Quality Control CardinalhealthRemote $0k–$0k4d Monitor, analyze, and review customer contact quality to ensure adherence to quality systems, regulations, and operating procedures.
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Labeling Data and Quality Analyst KenvueAsia Pacific, India, Maharashtra, Greater Mumbai 4d Audit and validate labeling annotation data for accuracy, consistency, and guideline adherence while driving process improvements.
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Sr Process & Quality Consultant TargetBangalore,India 4d Sr Process & Quality Consultant supporting Roundel's Retail Media Network by strengthening operational rigor, improving quality outcomes, and embedding scalable, data-driven ways of working across media operations and ad-tech platforms.
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