Compliance & Contact QA
547 open positions
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Sales Quality Analyst | Anonas TaskUsQuezon, NCR, Philippines 4d Analyze, evaluate, and resolve back-end issues affecting day-to-day tools, performance, and processes to ensure teammates maintain quality and comply with processes.
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Quality Assurance Analyst 1 DexcomManila, Philippines 4d Monitor and evaluate high-volume multi-channel tasks and processes to ensure quality standards are met for customer service operations.
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Quality and Performance Consultant HcscRemote $42k–$42k4d Analyze quality results, coordinate Quality of Care case intake and triage, conduct focus audits, and draft reports to address trends and quality concerns in health insurance operations.
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Analista de Qualidade e Treinamento - Junior↗ EquifaxBarueri, SP, BR 4d Monitor and diagnose customer service interactions (outsourced operations, specialized cells, backoffice) to transform analyses into high-impact educational actions.
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QA Sales Senior Analyst↗ Logic, Inc.Atlanta, GA, US 4d Execute quality assurance programs for an inside sales operation, monitoring interactions, designing evaluation frameworks, and translating findings into actionable insights to improve sales effectiveness and customer experience.
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QUALITY ASSURANCE ANALYST - MEDICAL FACILITY SURVEYS↗ Healthcare Management Solutions, LLCRemote 4d Analyze survey findings to ensure Form CMS 2567s are consistent with documentation principles, monitor surveyor performance, and develop training tools to improve surveyor quality.
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Compliance and Monitoring Supervisor↗ BdoUS $75k–$75k4d Performs second-level review of grant compliance documentation, ensures audit-ready records, and provides oversight to compliance staff.
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Sr.Coordinator, Quality Control CardinalhealthRemote $0k–$0k4d Monitor, analyze, and review customer contact quality to ensure adherence to quality systems, regulations, and operating procedures.
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ATL311 Team Lead - Training and Quality Assurance↗ City of AtlantaAtlanta, GA, US 4d Lead the development, implementation, and continuous improvement of training programs and quality assurance processes for a contact center to ensure high-quality customer service.
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SR QE - MoA CnxPHL Pasay City - MOA, PH 4d Monitor and evaluate inbound/outbound calls, emails, and chats for accuracy and adherence to quality standards to drive program performance improvements.
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Sr Process & Quality Consultant TargetBangalore,India 4d Sr Process & Quality Consultant supporting Roundel's Retail Media Network by strengthening operational rigor, improving quality outcomes, and embedding scalable, data-driven ways of working across media operations and ad-tech platforms.
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Manager - Forensic Quality Assurance - Dallas Police (Civil Service) DallascityhallPOL 64, US $74k–$74k4d Manager - Forensic Quality Assurance ensures the Dallas Police Department's forensic laboratory system operates in accordance with the Forensic Quality Assurance Manual, General Orders, and SOPs within the Crime Scene Division.
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Labeling Data and Quality Analyst KenvueAsia Pacific, India, Maharashtra, Greater Mumbai 4d Audit and validate labeling annotation data for accuracy, consistency, and guideline adherence while driving process improvements.
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Quality Analyst - Mandarin/Cantonese - Bangkok↗ Tp40, TH 4d Monitor and evaluate the quality of content moderation processes to ensure accuracy, consistency, and compliance with project standards.
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HEALTH INFO PRIVACY SPEC↗ Covenant HealthKnoxville, TN, US 4d Investigate privacy complaints, monitor audit trails, conduct HIPAA risk assessments, and ensure data integrity for health information.
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Risk, Quality & Compliance Manager (Maternity Leave Cover) GeneaSydney, New South Wales 4d Lead the development, implementation, and ongoing review of risk management and quality systems for a national fertility treatment business.
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Senior Officer – Standards and Accreditation Parkerville Children and Youth CarePerth, Western Australia $0k–$0k4d Coordinate accreditation and quality activities across Community Services to ensure practice, documentation, and evidence align with Quality Service Standards and accreditation requirements.
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Assistant Manager, Programme (Singapore CA Qualification) Institute of Singapore Chartered AccountantsSingapore 4d Lead administration, governance, and continuous improvement of professional qualification programmes and examinations, specifically the Singapore CA Qualification, ensuring quality, compliance, and efficient delivery of services.
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Quality & Training Coordinator DungarvinTorrance, CA, us $0k–$0k5d Conduct in-home quality assurance visits, investigate client complaints and incidents, and coordinate caregiver training and competency development for a homecare agency.
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IT Quality Control Analyst IntuitiveBengaluru, INDIA, in 5d Senior IT Quality Control Analyst ensuring SOX compliance across IT applications by reviewing change controls, validating testing evidence, and safeguarding financial reporting integrity.
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Specialist-Quality & Knowledge Management MarriottSingapore 5d Evaluating customer service interactions and maintaining/updating knowledge base content to support associates in Customer Engagement Centers.
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Chargé de Qualité & Formation senior H/F AccorCorpoParis, IDF, fr 5d Senior Quality & Training Manager ensuring premium service delivery for concierge teams and high-end clients through audits, feedback analysis, and continuous training.
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Quality Manager Wns-Global-ServicesIloilo City, ph 5d Lead transaction quality, drive process improvement, and ensure compliance with quality standards and SLAs in a BPO setting.
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Academic Quality & Standards Lead Up-EducationAuckland, Auckland, nz 5d Lead the day-to-day development, operation, and improvement of academic quality systems, ensuring alignment with regulatory requirements and institutional practice.
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Quality Assurance Associate, Enrollment JobgetherRemote $0k–$0k5d Conduct enrollment call audits, validate QA evaluations, lead calibration sessions, and analyze data to improve quality standards and workflows for prospective healthcare members.
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Risk & Monitoring Analyst III CoinbaseRemote $53k–$53k5d Own quality assurance reviews of Complaints case investigations (formal, legal, and litigation) to support Coinbase's AML/CFT program, strengthening consistency and surfacing procedural gaps.
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Estagiário De Qualidade - Monitor De Telas RH CursorPorto Alegre, Rio Grande do Sul $14k–$14k5d Assist in screen monitoring and provide immediate feedback, send daily reports to management, and support operator development through on-site follow-ups and campaign creation.
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Quality Assurance Specialist EquusAnaheim, CA, us $0k–$0k5d Monitor workforce activities and case management operations to ensure compliance with policies, procedures, and contract requirements.
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Compliance Associate, II - Privacy Northwestern-Memorial-HealthcareChicago, IL, us 5d Investigate privacy concerns, conduct HIPAA risk assessments and audits, and partner with stakeholders to ensure adherence to healthcare privacy regulations.
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Quality Improvement Analyst↗ East Valley Community Health CenterPomona, CA, US $0k–$0k5d Analytic and reporting support for Continuous Quality Improvement (CQI) and Quality Assurance (QA) initiatives at a Federally Qualified Health Center (FQHC), focusing on data interpretation, dashboard development, and compliance reporting.
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Compliance Executive↗ Santecarefast Private LimitedGJ, IN $360k–$360k5d Oversee day-to-day compliance activities, conduct audits, manage risks, and ensure adherence to Australian regulatory requirements for healthcare BPO/KPO operations.
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HP RN Quality of Care NE BannerhealthRemote $0k–$0k5d Investigate referred quality of care concerns by reviewing medical records, obtaining provider responses, and ensuring compliance with safety standards for Banner University Health Plan members.
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Quality & Compliance Analyst↗ Care Plus Nj IncParamus, NJ, US $55k–$55k5d Support quality improvement, compliance, accreditation, risk management, and outcomes evaluation through data collection, validation, analysis, monitoring, and reporting.
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Sr. Associate, Quality Operations CityblockhealthUSA $64k–$64k5d Sr. Associate driving HEDIS/Stars quality performance and operational excellence for Cityblock by managing payor partnerships, vendor relations, and centralized quality support.
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Staff Quality Analyst — Quality Management System↗ IntuitSan Diego, CA, US 5d Senior individual contributor owning the analytical engine for defect reduction in a scaled contact center environment, designing measurement systems, analyzing operational datasets, and validating improvement initiatives to reduce customer friction.
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Claims Investigation Services Senior Consultant SunlifePortland, ME, US $73k–$73k5d Lead complex investigations into suspected fraud, abuse, and provider misconduct in Supplemental Health claims while overseeing department quality control and audit processes.
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Supervisor of Training & Quality Operations CvshealthRI - Cumberland, US $47k–$47k5d Strategic leadership role strengthening the RX Records team through training, quality assurance, colleague development, and operational readiness programs.
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Global Director - Quality & Risk JllDundee, GBR, GB 5d Strategic quality leader responsible for shaping account reputation, driving quality culture transformation, and overseeing comprehensive Quality & Compliance Programs for real estate and investment management services.
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Dispute Resolution Coordinator TalSydney, New South Wales 5d Manage escalated complaints through Internal and External Dispute Resolution (IDR & EDR) processes, ensuring independent, transparent, and fair outcomes in line with regulatory requirements.
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GH Quality Affiliate - Governance & Improvement Grampians HealthVictoria, Victoria 5d Support the Quality Partner and Lead in delivering, developing, and evaluating systems and processes to ensure safe, effective, connected, and personal patient care.
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Business Assurance Officer Equity TrusteesMelbourne, Victoria 5d Supporting a strong risk and quality culture across the Trustee & Wealth Services business by driving quality assurance activities, identifying improvement opportunities, and strengthening operational performance.
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Quality, Risk & Clinical Compliance Manager Community Care TasmaniaLaunceston, Tasmania $16k–$16k5d Lead quality assurance, risk management, and clinical compliance for in-home aged care and disability services, ensuring adherence to regulatory standards and fostering a culture of safety and continuous improvement.
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Training & Quality Executive CareemRemote 6d Bridge quality assurance and partner capability building to optimize restaurant partner performance and customer experience on the Careem food delivery app.
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Quality control in a BPO Customer Support Project with Romanian and English (Varna on site) SutherlandVarna, Varna, bg 6d Senior QA Associate monitoring transactions, analyzing customer feedback, and implementing strategies to improve customer satisfaction in a BPO environment.
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