Compliance & Contact QA
547 open positions
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Executive Director, Quality, Safeguarding & Risk Carpentaria ELMODarwin, Northern Territory 12d Strategic leadership and oversight of quality, safeguarding, clinical governance, risk management, compliance, workforce capability, and continuous improvement functions to ensure safe, high-quality, person-centred services across disability, children and…
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Risk Management Quality Engineer PhilipsShenzhen 12d Executes post-market surveillance processes, conducts quality assurance assessments on communication tools, and compiles product performance data to identify safety issues and ensure regulatory compliance.
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Quality Control Assistant (Remote Opportunity) FirstamRemote $37k–$37k12d Ensuring the quality and accuracy of documents or reports prior to final printing and customer distribution.
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Performance Quality Audit III ElevancehealthIN-INDIANAPOLIS, 220 VIRGINIA AVE 12d Evaluates the quality and accuracy of transactions, communications, enrollment, billing, and claims processing to ensure prompt resolution of errors and systemic issues.
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Call Center Quality Analyst - Remote Colibri GroupRemote 12d Drive data-informed quality strategies to ensure consistent, high-quality customer interactions across voice, chat, and email channels by evaluating performance and identifying skill gaps.
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Engineer - Service Desk P 4A Genpact1401-G-India: 14-45, Uppal, STPI, Hyderabad 12d Audit and coach service desk agents on voice and non-voice tickets to ensure quality scores and customer satisfaction.
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Client Services Manager, Quality Assurance (FinTech) - Contract↗ Quesscorp Solutions Pte. Ltd.Singapore, S00, SG 12d Lead regional Client Services Quality Assurance across Southeast Asia, establishing governance frameworks, conducting audits, and driving continuous improvement for customer service operations.
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Quality Manager My GuardianSydney Olympic Park, New South Wales 13d Oversee compliance framework and audit programs to ensure services meet regulatory, legislative, and internal standards for aged care and disability support.
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Systems Coordinator [Quality & WHS] - Telehealth Connected Medical Solutions PtySydney, New South Wales 13d Establish and maintain Quality and Workplace Health and Safety (WHS) management systems and processes for a high-growth telehealth company.
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Quality and Excellence Manager, Home Care Helping HandSouth Australia 13d Lead clinical quality and continuous improvement for aged care services, ensuring legislative compliance and high-quality wellbeing delivery.
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Quality Assurance Specialist Pepper GroupParramatta, New South Wales 13d Perform quality assurance checks to capture policy breaches, identify process gaps and risks, and recommend remediation actions for products and processes.
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Quality Assurance Manager Compass-EducationHawthorn, Victoria 13d Lead quality assurance and customer service standards across an omni-channel support environment for a global school management ecosystem.
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Quality and Compliance Manager The Salvation ArmyParramatta, New South Wales $16k–$16k13d Ensure RTO operations meet the National VET Quality Framework and manage regulatory compliance for Eva Burrows College Vocational Training.
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Quality and Compliance Lead - Community Aged Care Be RecruitmentSydney, New South Wales $130k–$130k13d Lead quality, compliance, and continuous improvement for community-based aged care and disability services, establishing governance frameworks and ensuring adherence to Aged Care Quality Standards.
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Senior Client Services Administrator Apex GroupBrisbane, Queensland 13d Senior SME for superannuation products, fund rules, and contact centre operations, providing coaching, quality assurance, and technical guidance to ensure high-quality service and compliance.
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Quality Facilitator ScalabriniDrummoyne, New South Wales 13d Embed a culture of quality and continuous improvement across Live Easy Support at Home services, ensuring compliance with aged care legislation and standards.
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Assistant Manager – Training, Luxury F&B MarinabaysandsMarina Bay Sands, Singapore 13d Supports the Hospitality Training & Quality Assurance team in implementing training programs and quality assurance initiatives for Luxury F&B operations to ensure exceptional guest experience.
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Process Engineering Analyst, Continuous Improvement & Data Insights Co-op (12 to 16 month Term) CibcToronto, ON 13d Support the Complaints Management Program (CMP) by optimizing operational processes, analyzing complaint trends, and ensuring compliance with FCAC regulations.
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Customer Service Oversight Analyst TransamericaEdinburgh, UK $28k–$28k13d Provide independent oversight of outsourced customer service operations to ensure fair customer outcomes and manage operational, regulatory, and business risks.
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Senior Quality Assurance Analyst - Argentina↗ Teladoc HealthDesde casa, AR 13d Provide oversight and ensure teams meet quality standards for client onboarding and lifecycle change management in a virtual care environment.
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Supervisor of Training & Quality Operations↗ CVS HealthCumberland, RI, US $47k–$47k13d Strategic leadership role strengthening the RX Records team through training, quality assurance, colleague development, and operational readiness programs.
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Quality Program Manager, Retail Customer Care AppleShanghai, China 13d Uphold quality standards and elevate customer experience for Apple's online retail store through targeted contact review, strategic programs, and quality analysis.
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Assistant Manager, Quality Accountability Programs (APEC)↗ Marriott InternationalSingapore, S00, SG 13d Regional coordinator for Marriott's Accountability Program and Red Zone Re-imagined initiative, driving recovery strategies for underperforming hotels across Asia Pacific (excluding Greater China).
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Quality Analyst - Leave & Disability Claims GodirectMinneapolis, MN, US $56k–$56k13d Evaluating the quality, accuracy, consistency, and compliance of leave and short-term disability claim administration through audits and feedback.
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OCCC Quality Assurance Coordinator RollinsRemote 13d Monitor and score customer interactions, develop quality standards, and provide actionable data to leadership to improve efficiency and customer satisfaction.
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Quality Assurance Specialist VerramobilityAZ_Mesa_HQ 13d Re-reviewing processed events to assess accuracy and improve throughput for clients.
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Quality Assurance Coordinator - Social Services DungarvinBloomington, IN, us $0k–$0k13d Ensure social service programs comply with state regulations and meet quality standards by monitoring sites, investigating abuse/neglect, and analyzing service delivery data.
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Voice of the Customer FictivSchaumburg, IL $51k–$51k13d Translate customer feedback into actionable business intelligence by managing survey intake, root cause analysis, and cross-functional collaboration to drive process improvements.
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Teamleiter Qualitätssicherung Kfz / Fahrzeugprüfung (m/w/d) CarOnSaleRemote 13d Lead the Quality Assurance team for vehicle reports, auctions, and data processes to ensure accuracy and efficiency for B2B used car buyers and partners.
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Expert - EU RD NielsenIQChennai, TN, in 13d Ensuring high-quality, timely, and accurate Reference Data operations across EU markets, managing the end-to-end delivery from retailer data input to client delivery.
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Quality Assurance Coordinator Constance-Hospitality-ManagementC Mauritius, mu 13d Support the resort's Quality Management System (QMS), ensure departmental compliance with C Resorts standards, and drive guest satisfaction initiatives through data analysis and feedback management.
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Clinical Quality Analyst, Manila (Day & Mid-Shift Support) EucalyptusPH - HQ - Manila 13d Safeguard clinical quality of patient-facing Medical Support interactions (phone, email, chat) by auditing for safety, accuracy, and empathy, and driving systemic improvements.
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Assistant Learning & Development Manager AccorHotelDubai, Dubai, ae 13d Establishes and manages training tools, coordinates internal technical training, leads quality assurance activities, and drives e-learning initiatives for a 5-star hotel.
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Spécialiste, Assurance de la qualité – Estimateur de dommages automobiles AvivaCanada - Montreal QC 555 Chabanel Ouest 14d Ensure accuracy, consistency, and integrity of automotive claims assessment and management processes through quality control and re-inspections.
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Quality Improvement Program Manager, Computed Tomography AkumincorpFlorida Remote Worker 14d Leads quality improvement initiatives, operational audits, and accreditation readiness for a national network of outpatient radiology and oncology centers.
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Trainer WayveLeonberg, Germany 14d Ensure the effectiveness of training programs, materials, and delivery methods while upholding operating standards and supporting professional development.
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Compliance Analyst↗ TpRemote, US 14d Supports the organization's Compliance Management System (CMS) through ongoing controls monitoring, testing, auditing, reporting, and process improvement.
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Quality Assurance Lead↗ Potawatomi Federal SolutionsSpanish Lake, MO, US 14d Lead quality control and records management operations for a government work site, ensuring compliance with customer standards and preventing service defects.
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Senior Manager – Quality Assurance and Fiscal Integrity↗ Houston-Galveston Area CouncilHouston, TX, US 14d Lead Quality Assurance and Fiscal Administration teams to ensure compliance with federal, state, and local regulations for workforce programs.
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Trainee Business Analyst (Quality & Process Department) MiratechAll cities, ua 14d Train a student or recent graduate to support business process improvement, risk management, and compliance activities within an IT services company.
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Quality Assurance Analyst - Swedish/ Norwegian/ Czech speaker Delivery-HeroBudapest, hu 14d Audit frontline agent interactions across chat, call, and email channels to ensure compliance with SOPs and improve customer/vendor/rider experience.
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Sr. Assoc-Quality Analyst SutherlandClark, ph 14d Oversee and manage performance and service quality to guarantee customer satisfaction through transaction evaluation and calibration sessions.
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QA Communication Specialist GrowetalentsAnywhere 14d Monitor and review the quality of communication between affiliate/sales managers and partners across channels like Telegram, Skype, and email.
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[쿠팡] 커머스 라이브/콘텐츠 품질관리팀 매니저(Live Quality Assurance) CoupangSeoul 14d Lead QA operations for live commerce, shorts, and VOD content to ensure safe shopping experiences and fair environments for sellers and creators.
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Complaint Handling Senior Analyst Cermati-ComJakarta, Jakarta, id 14d Manage and coordinate complaint handling activities, resolve complex escalated cases, and prepare performance reports to support collection improvement initiatives.
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Customer Service Quality, Learning and Projects Principal AiaMakati, PH-AIA Philippines 15d Ensure operational excellence in vendor-managed contact center operations and complaints management through quality control, training, and project management.
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DATA SPECIALIST ASSOCIATE I BbvaLima, San Isidro 15d Ensure compliance with bank recovery management processes, verify internal guidelines and external regulations, and generate performance reports to maintain operational integrity and legal compliance.
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