Compliance & Contact QA
547 open positions
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Intake QA Coordinator↗ Tort ExpertsRemote 20d Ensuring accuracy, consistency, and quality of the legal case intake process by auditing data, reviewing call recordings, and re-engaging unresponsive claimants.
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Title IV Financial Aid QA Specialist Unitek-LearningTempe, AZ, us 20d Review financial aid files for compliance with federal Title IV and state regulations, manage file status in student information systems, and support audit preparations.
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Quality Analyst SutherlandClark, PAMPANGA, ph 20d Lead Customer Experience/Quality Analyst driving continuous improvement in customer interactions and team performance through observations, analysis, and coaching.
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QA/QC Manager - Human Services Program - Remote WfgrpRemote 21d Develop, implement, and maintain quality control processes for a federal human services program serving vulnerable populations, including youth, young adults, and families.
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Field Case Management Supervisor↗ EnlyteRemote, US $82k–$82k21d Supervise field case managers and conduct quality assurance reviews of case files, billing documentation, and service delivery for workplace injury and auto accident recovery cases.
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QAQC Manager (Contract)↗ SourceoSingapore, S00, SG 21d Lead quality assurance and compliance programs to ensure service delivery meets contractual, client, and regulatory requirements while driving continuous improvement.
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Quality Assurance Analyst↗ AflacRemote $60k–$60k21d Monitors quality indicators, identifies process gaps, and conducts compliance investigations to reduce deficiencies and mitigate business loss.
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Analyst, Operational Risk Management-Surveillance, Consumer Banking Group DbsTaipei 21d Conduct sales surveillance (callback/call monitoring/mystery shopper) to ensure compliance with internal/external policy and regulatory requirements for consumer banking products.
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Regulatory Engagement Specialist BaptistCarePerth, Western Australia 21d Coordinate regulatory matters from receipt to closure, supporting responses to audits, reviews, notices, and compliance monitoring for aged care, disability, and community services.
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Quality and Compliance Specialist MontefioreRandwick, New South Wales 21d Support commitment to excellence in aged care and community services by strengthening quality systems, supporting audit readiness, driving continuous improvement, and ensuring compliance with the Strengthened Aged Care Quality Standards.
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Early Years Quality and Compliance Manager BestchanceGlen Waverley, Victoria 21d Lead quality, compliance, governance, and child-safe practices across Early Years services to ensure safe, high-quality environments for children and families.
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Quality Monitoring Analyst Inizio EngageUSA $50k–$92k21d Conduct quality monitoring of calls and data cases for a biotechnology company's program team, providing feedback and coaching to call center staff.
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Intake Quality Assurance Specialist CoherehealthHyderabad 21d Implement quality measurements, scoring, and performance improvement data to enhance operational efficiency and exceed industry standards for quality performance in US healthcare payer processes.
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Manager of Quality Excellence (Remote)↗ FctRemote $112k–$112k22d Design, launch, and mature the title insurance industry's first enterprise Quality Management System to measure, benchmark, and improve service quality across the transaction lifecycle.
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Senior Associate - Project Management Office↗ BoschKA, IN 22d Support project and quality management processes, analyze customer requirements, and generate reports to ensure quality adherence.
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2027 Future Talent Program - Clinical Quality Operations Intern MsdUSA - New Jersey - Rahway $40k–$40k22d Intern supporting Clinical Quality Operations (CQO) to ensure patient safety, data quality, and regulatory compliance for global clinical trials.
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Sr. Executive - Process Documentation and Governance BritishcouncilIndia 22d Building and managing documentation of English & Exams operations to ensure sustainable, scalable, efficient, and effective service delivery.
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Service Improvement Analyst NecDarwin, Northern Territory 22d Monitor and report on the quality of processes, procedures, data, and information to ensure smooth service delivery for clients, including the Northern Territory Government.
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Quality Agent - Shreveport, LA↗ ActShreveport, LA, US 23d Monitor and assess the quality of call center associates' performance on inbound/outbound calls, emails, and chats to ensure adherence to company policies and client requirements.
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Executive / Senior Executive / Assistant Manager Service Quality and Compliance↗ Singapore AirlinesSG 23d Develop and maintain service quality assurance frameworks for airport processes (check-in, boarding, lounge, concierge), recruit and develop auditor capability, and drive continuous improvement through data analysis and stakeholder reporting.
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Remediation Specialist SingtelRemote 23d Investigate and resolve complex customer complaints and disputes arising from improper sales practices, acting as a customer advocate to ensure fair outcomes and regulatory compliance.
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ANALYST II↗ Department of Consumer AffairsCA, US $72k–$72k25d Ensures timely and effective analytical processing of assigned enforcement complaints and verifies that designated enforcement processes are completed accurately according to the California Private Postsecondary Education Act of 2009 and Bureau regulations.
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Internal QA/QC Specialist↗ AfmcRemote 25d Conduct quality reviews of telephone and email inquiries for AFMC and Provider Outreach activities to ensure accurate, compliant, and professional information delivery.
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Registered Nurse Quality and Compliance↗ Mount Sinai Medical CenterHialeah, FL, US 25d Assist the QI and Compliance Manager with chart audits, data analysis, and maintaining compliance dashboards to support Eldercare quality and compliance performance.
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Compliance Analyst (Viator) TripadvisorLondon, United Kingdom 25d Ensure service operations adhere to operating processes and procedures regarding refunds, promotions, and gestures of goodwill while mitigating risk and leveraging AI automation.
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QA Specialist ClearscoretechnologylimitedLondon 25d Own and evolve the Quality Assurance practice for global Customer Operations, analyzing interactions to drive systemic improvements in service quality and customer outcomes.
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Manager - Quality & Performance DownerBendigo, Victoria 25d Oversee quality processes, compliance, performance reporting, and continuous improvement to ensure contractual obligations and high standards in healthcare services.
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Quality Assurance Manager PhmgManchester $35k–$35k25d Oversee the development and delivery of an internal audit function to ensure quality standards are met across client retention projects and departments.
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?Hospice RN Quality Assurance & Performance Improvement↗ Cincinnati, OH, US 26d Develop, implement, and oversee the Quality Assurance and Performance Improvement (QAPI) program to ensure regulatory compliance and clinical excellence in hospice care.
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Nederlandstalige Quality Analyst (QA) / Trainer - Odido↗ TranscomAlicante, VC, ES 26d Monitor and analyze customer service interactions to ensure quality standards while training agents on products, processes, and communication skills for the Odido project.
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Quality Assurance Specialist - System Division, Rakuten Bank, Ltd. RakutenTokyo, Japan 26d Ensure quality control of banking systems from requirements definition to system operation, managing faults and process compliance.
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Sr. Associate, Travel Call Center Quality Operations CapitaloneMcLean, VA, US $81k–$81k26d Lead quality operations for a global travel call center network, transforming QA from retrospective measurement into a proactive driver of agent proficiency and service excellence.
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Quality Assurance Consultant↗ OntracRemote $105k–$105k26d Ensures products, services, and processes meet quality standards and regulatory requirements through audits, inspections, testing, and performance monitoring.
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Quality Assurance Analyst↗ IntugoGuadalajara, JAL, MX $252k–$252k26d Monitor and evaluate customer interactions in a healthcare revenue cycle management contact center to ensure service quality and identify improvement opportunities.
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Director of Quality Assurance (Enterprise and NFR)↗ ScotiabankToronto, ON, CA 26d Provides independent, risk-based quality assurance over Global Risk Management activities, including OSFI regulatory reporting, enterprise policy adherence, and issue management closure.
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Process Coordinator IND↗ Osb GroupKA, IN 26d Support the Business Services Manager in ensuring robust governance for process change, coordinating requirements, and facilitating delivery across departments while executing defined business operations and maintaining compliance standards.
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Regulatory Change Quality Assurance Specialist NtrsManila, Philippines 26d Independent quality assurance reviews of Regulatory Change Management controls, processes, data, and technology to ensure regulatory changes are identified, assessed, managed, and reported effectively.
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Senior Analyst – HR Shared Services METRO/MAKROPune, Maharashtra, in 26d Subject Matter Expert for HR operations, ensuring compliance, accuracy, and service excellence across end-to-end HR processes (Hire to Retire) via quality audits, escalation resolution, and SOP management.
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Quality Assurance and Training Manager↗ KonnectcxRemote $456k–$456k27d Lead the development, implementation, and enhancement of QA frameworks and training programs to ensure service excellence and adherence to client standards.
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Onsite Senior Manger of Training & Quality Assurance↗ TpEl Paso, TX, US $68k–$68k27d Manage a team of QA Assurance Analysts and Trainers to drive performance, quality, and end-user satisfaction for client accounts.
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Quality Improvement & Compliance Manager SeenhealthSeen Tech $120k–$120k27d Translate quality and compliance strategy into execution, manage audits, investigate grievances, and drive corrective actions for a PACE program serving seniors.
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Project Lead, Quality Initiatives↗ Island HealthVictoria, BC, CA 28d Lead quality assurance and quality improvement activities, develop quality plans and risk registries, and support process redesign within a healthcare program.
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Quality Control Analyst 9.26↗ Kawi Energy Group CorpRemote, US $75k–$75k28d Ensures accuracy, completeness, and compliance of project data across a portfolio of Energy Efficiency Programs by verifying invoices, product specifications, and documentation against program standards.
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Senior Customer Service Quality Assurance Specialist CoupangTaipei 28d Design and execute customer service quality assurance and continuous improvement strategies for Coupang Taiwan's e-commerce and delivery services, leveraging data analysis and cross-functional collaboration to enhance customer experience.
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Quality Auditor – Customer Experience IxigoGurugram, HARYANA, in 28d Manage process quality for customer service operations by monitoring interactions, analyzing trends, and driving continuous improvements.
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Quality Co-ordinator UK↗ Telemedicine ClinicReading, ENG, GB 29d Support the Quality Manager in monitoring and improving quality, clinical governance, and compliance across the UK entity of a teleradiology and diagnostics organization.
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