Compliance & Contact QA
547 open positions
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BackUp Trainer and Quality Analyst with English – Delonghi↗ TpBarcelona, CT, ES 15d Designing, delivering, and monitoring customer support training programs and conducting quality reviews for agents in a fast-paced, multilingual environment.
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Manager, Enterprise Quality team PayPalNew York City, New York, United States of America $109k–$109k15d Lead functional projects to identify process issues, analyze trends, and recommend best practices for business process improvements within the Enterprise Quality team.
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DATA SPECIALIST ASSOCIATE I BbvaLima, San Isidro 15d Ensure compliance with bank recovery management processes, verify internal guidelines and external regulations, and generate performance reports to maintain operational integrity and legal compliance.
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Regional Risk & Quality Associate/Experienced Associate PwCPort of Spain, TT 15d Supporting PwC's Quality management System activities by testing and monitoring business controls, facilitating QMS program operations, and reporting on performance measures.
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User Access Review QA Analyst (contract)↗ KPMGRemote, US $229k–$250k15d Second-line oversight function ensuring the quality and completion of User Access Reviews (UARs) for clients.
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Contact Centre Coach MyhcmAccra 15d Coach, train, and evaluate customer service representatives to ensure high-quality, compliant service delivery in the online gaming sector.
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Quality Improvement Specialist II CenteneRemote $56k–$56k15d Manage HEDIS projects, data collection, and reporting to support quality improvement initiatives in healthcare.
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Quality Manager (Remote | Telehealth)↗ Caretalk HealthRemote $83k–$83k15d Own quality performance across clinical tiers (RN, provider, PSS, Engager) and organization-wide clinical outcomes, defining standards, auditing interactions, and driving measurable improvements.
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Clinical Quality Analyst Charlie Health Behavioral Health OperationsRemote $57k–$57k15d Ensuring quality medical and clinical processes in behavioral health care through audits, compliance monitoring, and incident analysis.
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Assistant qualité - H/F EurofinsIvry-sur-Seine, IDF, fr $0k–$0k15d Managing quality documentation, tracking quality indicators, and processing customer complaint requests within the Kalilab system.
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Real Time Analyst Wns-Global-ServicesCape Town, NA, za 15d Monitor agent queues, analyze call center performance data, and generate real-time and periodic reports to ensure operational efficiency and adherence to service metrics.
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Project Assistance Specialist - CX Auditor QA(TW) CoupangTaipei 15d Analyze audit results from CX Audit team operators to prepare detailed QA reports, troubleshoot defects, and improve audit integrity and quality.
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Quality Analyst (Clinical Claims) SutherlandTaguig, NCR, ph 16d Monitor, evaluate, and improve the quality of clinical claim operations, ensuring adherence to client guidelines, regulatory standards, and internal quality expectations.
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Financial Operations Data Quality Lead↗ Se HealthMarkham, ON, CA $50k–$63k16d Lead data quality controls, audits, and risk assessments for financial operations, ensuring accurate billing, payroll, and contract implementation within healthcare.
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Quality Assurance Specialist MotorwayBrighton 16d Evaluate technical skills, sales techniques, and customer service within customer interactions via call, email, and live chat to ensure quality standards and regulatory compliance.
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Global Training & QA Manager↗ XeAlcobendas, MD, ES 16d Design and deliver CX training programs and manage an AI-powered quality assurance (QAi) function for global customer support teams across Xe, Ria Money Transfer, and Dandelion brands.
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Quality Analyst - JR↗ CognizantSão Paulo, SP, BR 16d Define, adapt, and strengthen quality standards for customer support while providing feedback and guidance to agents and team leaders.
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Quality Analyst - Healthcare↗ ActHarlingen, TX, US 16d Monitor and assess the quality of call center associate performance in inbound/outbound calls, emails, and chats to ensure adherence to company policies and client requirements.
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AGENTE MONITOREO↗ Grupo PosadasMIC, MX 16d Monitor call campaigns to ensure quality standards and adherence to client strategies, generating productivity reports and efficiency solutions.
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Associate Director of Quality Assurance↗ HumanaRemote, US $126k–$126k16d Lead quality assurance strategy and governance for the Creative and Content team to ensure work is accurate, compliant, on brand, and ready for execution.
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Operational Compliance Manager Aurora EnergyHobart, Tasmania 16d Leads first-line quality and compliance function for Customer Success, translating regulatory obligations into frontline processes and operational controls.
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Quality Assurance Senior Analyst, Absence and Accommodations↗ Cox AutomotiveRemote $74k–$111k17d Monitor, evaluate, and enhance the quality, accuracy, and consistency of absence and accommodations case management to ensure regulatory compliance and operational excellence.
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Quality Systems Administrator Officer - Sydney CBD RfbiSydney, New South Wales 17d Provide administrative and systems support for document management, version control, and audit preparation within a quality management system for aged care services.
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Team Leader - Corrections & Complaints EquifaxBrisbane, Queensland 17d Lead a team resolving customer issues across Correction, Internal Dispute Resolution (IDR), and External Dispute Resolution (EDR) while ensuring regulatory adherence and service quality.
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Quality coordinator AccorHotelEl Quseir, eg 17d Maintain and enhance quality standards across operations by monitoring compliance, coordinating inspections, and driving continuous improvement.
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Quality Assurance Officer Constance-Hospitality-ManagementConstance Belle Mare Plage, Poste de Flacq, mu 18d Support the Quality Assurance Manager in implementing and maintaining the resort's Quality Management System (QMS) to ensure departmental compliance, guest satisfaction, and continuous improvement.
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Quality Assurance Manager EquusMilwaukee, WI, us 18d Manage quality assurance for Workforce Innovation and Opportunity Act programs, ensuring compliance with contractual agreements and standard operating procedures.
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Quality Business Partner VmchMulgrave, Victoria 18d Partner with Care at Home operational leaders to strengthen quality, safety, compliance, and continuous improvement across aged care services.
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GS - Service Success Specialist GrabPetaling Jaya, my 19d Strategic guardian of Grab's critical customer interactions, owning end-to-end resolution for high-priority CEO, Executive, and Regulatory Compliance escalations in Malaysia and Singapore.
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Senior Compliance Quality Assurance Specialist WoltTallinn, Estonia $42k–$42k19d Perform ongoing quality reviews of merchant onboarding activities, identify operational deficiencies, and support continuous improvement initiatives to ensure customer due diligence procedures are executed to expected quality standards.
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Monitor de Qualidade↗ VerisureSão Paulo, SP, BR 19d Monitor quality of operational processes and activities, identifying deviations and driving continuous improvement.
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Quality and Compliance Manager SalvationarmyPermanent | 2 Locations | Eva Burrows College $16k–$16k19d Ensure RTO operations meet the National VET Quality Framework and manage regulatory compliance for a Registered Training Organisation.
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Property Claims Quality Assurance Supervisor (Remote)↗ California Fair Plan AssociationRemote 19d Leads a team of QA representatives to review property claim files for accuracy and compliance with California Department of Insurance regulations.
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Residential, Youth and Employment Services Quality Assurance Analyst↗ Volunteers of AmericaDenver, CO, US $59k–$59k19d Ensures compliance with licensing rules and Head Start Standards through site visits, file audits, and data analysis for residential, youth, and employment services.
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Accounting Control Senior Analyst, AS DbMumbai Nirlon Know. Pk B7 19d Perform reviews of regulatory reports to manage governance and regulatory risk related to data, ensuring completeness, timeliness, and accuracy of data used in financial and regulatory reporting.
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Quality Assurance Team Specialist - Vaga afirmativa para contratação exclusiva PCD↗ DiDi GlobalSão Paulo, SP, BR 19d Technical architect of customer experience standards, designing evaluation frameworks and performing deep-dive root-cause analysis on quality data.
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process analyst↗ RandstadSão Paulo, SP, BR 19d Audit recruitment processes and candidate applications to ensure compliance with company standards while supporting global operations.
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Program Manager, Quality Assurance – Amazon Financial Services, Payment Business Operation Latam
AmazonSão Paulo, Estado de São Paulo
19d
Own quality assurance for Customer Support and Collections provider operations in Brazil, ensuring frontline agents meet Amazon's quality standards through audits, calibration, and corrective training.
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Client Services Manager - Quality Assurance (Contract)↗ Quesscorp Solutions Pte. Ltd.Singapore, S00, SG 20d Drive automation and optimize QA processes to maintain quality standards across the customer service department.
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Intake QA Coordinator↗ Tort ExpertsRemote 20d Ensuring accuracy, consistency, and quality of the legal case intake process by auditing data, reviewing call recordings, and re-engaging unresponsive claimants.
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Quality & Training Specialist, Account Interaction & Search Safety - Lisbon - German Speaker↗ TikTokLisboa, P11, PT 20d Conduct analytical audits of human moderation, perform Root Cause Analysis on quality issues, interpret safety policies, and lead training rollouts for BPO staff to ensure consistent enforcement of Trust & Safety standards.
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Channel Compliance Analyst ON SemiconductorCarmona, Cavite, Philippines, Philippines 20d Monitor and enforce channel program requirements, identify compliance risks, and drive corrective actions to protect company investments.
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Patient Advocate RivhsRiverside Mental Health and Recovery Center - Hampton, Virginia $46k–$46k20d Investigate, resolve, and document patient and visitor complaints and grievances while implementing customer service initiatives to improve performance and ensure compliance.
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Affordable Care Act (ACA) Reporting & Compliance Quality Assurance Manager↗ Channelbound, LLCRemote $70k–$70k20d Lead quality assurance for Affordable Care Act (ACA) Forms 1094-C and 1095-C deliverables by identifying coding exceptions, inconsistencies, and edge cases before client review.
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Manager I, Quality CnxIND Gurugram - Ground Flr to 9th Flr JSK Tower situated on Plot No 13 Sector 32 20d Lead the engagement, managing client relationships, quality performance, RCA insights, dispute governance, policy recommendations, and business reviews.
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