CX Operations Manager, Tooling
Core
Own and improve platforms powering customer support and success operations, focusing on tool administration, workflow optimization, automation, and AI-enabled tooling.
Role type
CX Operations Manager (Tooling)
Builds
Scalable customer experience platforms and automated workflows
Domain
Customer Experience / Customer Support Operations
Required skills
Zendesk administration, workflow automation, API integration, low-code/no-code tools, AI-enabled workflow configuration, change management, technical documentation, operational data analysis
Preferred skills
Vitally experience, remote-first environment experience
Technologies
Zendesk, Vitally, Zapier, APIs, webhooks
Responsibilities
Administer and maintain Zendesk and related CX platforms; Design and maintain triggers, automations, and data flows; Build and maintain integrations across the CX technology stack; Support AI-enabled CX workflows; Identify and address fragile configurations and technical debt; Partner with support and success teams to validate solutions; Collaborate with engineering teams on complex technical challenges.
Seniority
Mid-Senior, hands-on IC
