Technical Account Manager

Calgary, Alberta💼 Full-time🗓 2026-09-25 → 2026-09-29

Core

Post-sales technical lead bridging Benevity's platform capabilities with client business goals to drive adoption and program success.

Role type

Senior Technical Account Manager (B2B SaaS)

Builds

Client-facing technical solutions, program configurations, and adoption strategies for corporate social responsibility platforms.

Domain

B2B SaaS / Corporate Social Responsibility (CSR)

Required skills

B2B SaaS client success, technical troubleshooting, stakeholder management, program health optimization, feature training, data analysis, risk identification, cross-functional collaboration, solution architecture.

Preferred skills

Experience with moderate complexity solutions, developer tools proficiency, commercial acumen.

Responsibilities

Guide clients on platform decisions and configurations; lead technical escalations and resolve implementation issues; develop Program Health Optimization Reviews; drive feature adoption and training; analyze client data to identify growth opportunities and retention risks; articulate support structures and internal ecosystems.

Seniority

Mid-Senior, hands-on IC

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About benevity

Benevity is the way the world does good, providing companies (and their employees) with technology to take social action on the issues they care about. Through giving, volunteering, grantmaking, employee resource groups and micro-actions, we help most of the Fortune 100 brands build better cultures and use their power for good. We’re also one of the first B Corporations in Canada, meaning we’re as committed to purpose as we are to profits. We have people working all over the world, including Canada, Spain, Switzerland, the United Kingdom, the United States and more!