Supervisor, Customer Care
Core
Lead and manage a customer service team, handling escalated customer inquiries, order processing, and sales support for industrial motion control products.
Role type
Senior Customer Care Supervisor (Team Lead)
Builds
Customer service operations, order fulfillment, and sales support processes
Domain
Industrial manufacturing (motion control, electric motors, power transmission)
Required skills
Team leadership, conflict resolution, order processing, data analysis, product knowledge, policy enforcement, training delivery, crisis management, multitasking
Preferred skills
Experience in Regal Rexnord operations, advanced PC skills (Excel, Access, Oracle CRM), negotiation skills
Technologies
Oracle CRM, ERPs, Outlook, PowerPoint, Word, Excel, Access
Responsibilities
Monitor and coach team performance, resolve escalated customer issues, process orders and claims, conduct quality monitoring of calls/emails/chat, deliver product training, manage administrative reporting and scheduling
Seniority
Mid-Senior, hands-on IC with team management