Team Manager Home Lending
Core
Lead, develop, and retain a team of lenders to provide exceptional service and meet home lending needs for customers.
Role type
Team Manager, Home Lending Acquisition
Builds
Home loan acquisition and settlement processes
Domain
Financial Services / Home Lending
Required skills
Team leadership, coaching, people management, customer satisfaction focus, problem solving, change leadership, stakeholder management
Preferred skills
Home buying knowledge, growth mindset, ability to work in ambiguous environments
Technologies
Call quality monitoring tools, contact centre management systems
Responsibilities
Provide coaching and development to meet business performance targets; manage team to ensure customer milestones are completed for the home loan process; conduct call quality monitoring and provide feedback; manage complex enquiries and complaints; manage key relationships with internal and external stakeholders; assist in implementing policies and procedures for the contact centre.
