Delivery Manager
Core
Lead complex enterprise software implementations for external customers, owning both delivery outcomes and commercial relationships.
Role type
Senior Delivery Manager (Enterprise SaaS)
Builds
End-to-end delivery of B2B SaaS implementations for enterprise clients
Domain
B2B SaaS, Enterprise Software Implementation, Professional Services
Required skills
Leading concurrent enterprise implementations, commercial accountability (budgets, forecasts, invoicing), negotiating scope and change, managing executive customer relationships, translating contracts to delivery outcomes, making trade-off decisions, navigating difficult customer conversations, cross-functional collaboration
Preferred skills
Insurance technology experience, scaling delivery frameworks, pre-sales support (discovery, scoping, estimation)
Technologies
None specified
Responsibilities
Lead multiple complex enterprise software implementations from initiation to go-live; Own project financial health including budgets and commercial risk; Manage and negotiate scope changes and change requests; Lead difficult customer conversations and expectation resets; Work with Product, Engineering, and Sales to resolve issues; Support pre-sales discovery and implementation planning
Seniority
Senior, hands-on IC with commercial ownership
