Workday Support Manager
Core
Lead a dedicated team to manage, govern, and continuously improve the enterprise Workday HCM platform for a large not-for-profit aged care provider.
Role type
Senior Workday Support Manager (IC with team leadership)
Builds
Secure, reliable Workday HCM services and platform governance
Domain
Human Resources / Enterprise Application Support
Required skills
Workday HCM administration, incident management, platform configuration, security governance, release management, vendor management, change pipeline oversight, data quality management, team coaching, stakeholder management
Preferred skills
Workday certification, ITIL Foundation, analytical problem-solving
Technologies
Workday HCM, ITIL
Responsibilities
Lead and develop the Workday Support team; manage incidents, service requests, and escalations; oversee platform configuration, security, and data workflows; lead resolution of complex business-critical issues; manage releases, upgrades, and production deployments; strengthen governance, privacy, and audit controls; manage vendor relationships; oversee the change pipeline and contribute to the roadmap.
Seniority
Senior, hands-on IC with team leadership