Workforce Scheduler
Core
Coordinate and manage the roster schedule for Customer Service Officers, ensuring appropriate coverage and responding to changing requirements.
Role type
Workforce Scheduler
Builds
Customer service team rosters
Domain
Local government / Public sector
Required skills
Rostering, database management, problem-solving, planning, time management, Genesys Cloud
Responsibilities
Coordinate and manage the roster schedule for Customer Service Officers; Manage competing priorities and demands while identifying and resolving scheduling issues; Provide administrative and support services to Team Leaders and the Coordinator; Maintain accurate records, databases and workforce information; Work closely with stakeholders to communicate changes and resolve issues.
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