Commercial Excellence Manager, China & SEA
Core
Drive commercial excellence by managing end-to-end sales processes, customer service operations, and acting as a business partner to the General Manager to enhance sales efficiency and enable scalable growth in China & SEA markets.
Role type
Senior Commercial Excellence Manager (Sales Operations & Customer Service)
Builds
Scalable sales processes, SOPs, and customer service operations for B2B industrial markets
Domain
B2B Industrial Manufacturing (Plumbing, HVAC, Water Solutions)
Required skills
Sales operations management, sales target decomposition, performance tracking, variance analysis, process optimization, pricing governance, team leadership, cross-functional collaboration, data-driven decision-making, B2B sales process knowledge, customer service management
Preferred skills
CRM system implementation, sales analytics, forecasting, SQL/data extraction, data visualization, industrial manufacturing background
Technologies
CRM systems, SQL, data visualization tools
Responsibilities
Lead sales target decomposition and performance tracking; Build and optimize sales processes and SOPs; Manage customer service team and order-to-delivery coordination; Support GM in commercial strategy formulation; Lead and mentor a team of 6-8 direct reports
Seniority
Senior, hands-on IC with leadership responsibilities