Operations Manager
Core
Manage daily operations of in-home service facilities, coaching technicians and managers to optimize performance and support business expansion.
Role type
Senior Operations Manager (Facility/Field Services)
Builds
In-home installation and service operations for satellite TV and smart home products
Domain
Telecommunications / Consumer Electronics / Field Services
Required skills
Strategic leadership, AI literacy, operational planning, performance coaching, resource scheduling, problem-solving
Preferred skills
Multi-site leadership experience, workforce development expertise
Technologies
AI productivity tools, scheduling systems
Responsibilities
Oversee site operations and direct daily employee activity, Coach and develop managers and service technicians, Analyze site performance data to streamline workflows, Maintain high standards of customer service and operational execution, Establish accountability structures for career pathing
Seniority
Senior, hands-on IC
