Sr. Applied AI Solutions Architect, Amazon Connect
Core
Architect and implement agentic AI solutions for Amazon Connect, focusing on customer data readiness, A2A integration, and serverless tool development to enable production-ready AI agents.
Role type
Senior Solutions Architect (Applied AI)
Builds
Agentic AI workflows, data pipelines, and serverless integrations for enterprise contact centers
Domain
Cloud Computing / Applied AI / Contact Center Operations
Deliverable
production ML models | product features
Required skills
Agentic AI architecture, Data readiness assessment, Prompt engineering, Serverless integration (Lambda/API Gateway), MCP server configuration, RAG implementation, Cloud data access patterns, Pre-production validation
Preferred skills
C-level stakeholder management, AWS Solutions Architect certification, Data modeling, Cloud migration, Amazon Connect/Contact Center platforms, Amazon Bedrock
Technologies
AWS Lambda, API Gateway, Step Functions, Python, Node.js, Amazon Bedrock, Kiro, MCP
Responsibilities
Lead technical discovery sessions, Conduct data readiness assessments, Design agentic AI solutions, Architect Agent-to-Agent communication patterns, Build serverless integrations, Architect secure cloud data access patterns, Guide pre-production validation, Deliver technical deep-dives and mentorship
Seniority
Senior, hands-on IC