Senior Solutions Architect
Core
Designing and implementing enterprise AI and customer experience solutions, bridging pre-sales strategy with post-sales technical execution for global clients.
Role type
Senior Solutions Architect (Enterprise AI & CX)
Builds
AI-driven customer experience platforms integrating with enterprise systems (CRM, Telephony, Cloud)
Domain
Customer Experience (CX), Generative AI, Cloud Infrastructure
Required skills
Enterprise architecture, Cloud platforms (AWS, GCP), CRM integrations (Salesforce), Telephony/Contact Center infrastructure, API/iPaaS integration, Generative AI solutions, Large-scale software implementation
Preferred skills
Strategic consulting, Stakeholder management, Product strategy influence
Technologies
AWS, GCP, Salesforce, AWS Connect, Genesys, Five9
Responsibilities
Define technical architecture blueprints from pre-sales to post-sales, solve customer problems to determine best integration approaches, support technical implementation teams, collaborate with Sales/Product/Engineering to meet customer needs, gather customer feedback to inform product priorities
Seniority
Senior, hands-on IC with strategic account management
