Lead, People Solutions
Core
Lead end-to-end process transformation and operational excellence across multiple geographies and functions, bridging business goals with human potential.
Role type
Senior IC People Solutions Lead (Process Transformation)
Builds
Scalable, user-centric process solutions and operational frameworks
Domain
HR Operations / Business Process Outsourcing (BPO)
Required skills
Process mapping, gap analysis, root cause analysis, value stream mapping, stakeholder management, change management, project planning, policy writing, data analysis for business cases, Lean Six Sigma/Kaizen methodologies
Preferred skills
Lean Six Sigma Green Belt certification, policy writing, knowledge management
Technologies
MS Visio, Lucidchart
Responsibilities
Lead project planning, scope definition, and execution for process transformation initiatives; Manage cross-functional stakeholder communication and expectations; Translate business requirements into technical specifications for tool configuration; Oversee deployment of new processes, data migration, and system cutover; Develop and implement change management strategies for user adoption; Guide the creation of process documentation and standard operating procedures.
Seniority
Senior, hands-on IC
