Client Onboarding Manager
Core
Guide new customers from partnership handoff through Connecteam implementation, payroll launch, and initial stabilization.
Role type
Senior IC Client Onboarding Manager (SaaS Implementation)
Builds
Customer onboarding workflows, payroll integrations, and training programs for deskless workforce management
Domain
SaaS / Workforce Management / Payroll
Deliverable
client delivery
Required skills
Project management, customer training, system configuration, stakeholder coordination, troubleshooting, solution design
Preferred skills
Payroll/HRIS experience, PEO environment support, multi-location organization experience, partner-led environment experience
Technologies
Connecteam, payroll systems, HRIS, workforce management platforms
Responsibilities
Manage customer onboarding from handoff to go-live; Build implementation plans around clock-in and payroll deadlines; Configure account settings and integrations; Train clients and managers on platform workflows; Troubleshoot issues and escalate payroll risks
Seniority
Mid-level, hands-on IC
