Technical Support, Manager, Americas
Core
Lead a team of technical support specialists to deliver high-quality technical support and drive continuous improvement through AI and automation.
Role type
Manager, Technical Support
Builds
High-performing, autonomous technical support team
Domain
Global Technical Support / Customer Success
Deliverable
client delivery
Required skills
Team leadership, technical expertise, customer-facing skills, process improvement, cross-functional collaboration
Preferred skills
AI and automation implementation, operational optimization
Responsibilities
Lead Technical Support Specialists in the Americas, build high-performing teams, evolve support delivery through automation, collaborate with global leadership and product teams
Seniority
Manager, hands-on leadership
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