Consultant, Customer Experience & Business Process Improvement (CX&BPI)
Core
Senior consultant driving large-scale digital and business transformation, solving complex operational problems, and delivering strategic innovation for HPE Operations.
Role type
Senior IC management consultant (business process improvement & transformation)
Builds
Strategic transformation programs, governance frameworks, and operational improvements for HPE's IT services organization.
Domain
IT Services / Business Process Management / Digital Transformation
Required skills
Strategic program management, cross-functional leadership, business case development, KPI measurement, change management, process re-engineering, stakeholder influence, data analysis
Preferred skills
PMP/PMI certification, Lean Six Sigma, management consulting experience, advanced facilitation, technology industry background
Technologies
Microsoft Office
Responsibilities
Facilitate definition of business/operations strategy by engaging senior leaders; Lead cross-functional transformation projects; Apply frameworks to evaluate program readiness and mobilize execution; Analyze data to support business strategy improvements; Re-engineer processes to reduce complexity and waste; Execute change management initiatives; Foster organization-wide collaboration.
Seniority
Senior, hands-on IC
