Managed Services Manager Spain
Core
Managing customer relationships and ensuring seamless delivery of IT managed services aligned with the Statement of Work (SOW) and business objectives.
Role type
Senior Managed Services Manager (Account Management)
Builds
IT service delivery solutions for enterprise customers
Domain
IT Services / Managed Services
Deliverable
client delivery
Required skills
Account management, ITIL/ITSM best practices, program management, escalation management, resource management, statistical analysis, stakeholder communication
Preferred skills
PMP certification, ITIL certification
Technologies
Networking, Synergy, HP-UX, UNIX, LINUX, Storage, Storage Networks, Microsoft Exchange, Microsoft Windows
Responsibilities
Serve as the single point of contact for service-related issues; establish goals and develop action plans; coordinate service activities and event management; manage escalations and problem resolution lifecycle; conduct Quarterly Service Reviews; manage resources and business activities in alignment with the annual plan.
Seniority
Senior, hands-on IC with strategic account ownership
