Teamleiter Software Support Automatisierung (m/w/d)
Core
Leading a team responsible for software support, customer care, and process optimization for complex software solutions in an automated systems environment.
Role type
Team Lead, Software Support & Automation
Builds
Stable support operations, service processes, and customer success for complex software systems
Domain
Industrial automation, logistics, and enterprise software services
Required skills
Team leadership, 2nd-level support expertise, change request management, lifecycle support coordination, project coordination, process optimization, resource planning, stakeholder communication
Preferred skills
ITIL methodology knowledge, automation/logistics software domain experience, international project coordination
Technologies
ITIL, 2nd-level support tools, change management systems
Responsibilities
Lead and manage a software support and development team within a matrix organization; Organize and steer customer support including scheduling, training, and on-call coordination; Manage cost centers and staffing plans; Coordinate software lifecycle support and global go-live activities; Review and approve change requests; Lead software projects within the service environment; Continuously optimize support and operational processes
Seniority
Senior, hands-on IC with leadership responsibilities
