Professional Services Engagement Manager
Core
Bridge Sales, Professional Services, and Delivery teams to shape services engagements that drive measurable customer outcomes for software delivery transformation.
Role type
Senior IC Professional Services Engagement Manager
Builds
Professional services engagements, solution proposals, and Statements of Work (SOWs) for the Harness AI Software Delivery Platform
Domain
SaaS / AI Software Delivery / DevOps / Cloud
Required skills
Technical sales, professional services, solutions consulting, scoping complex technical engagements, developing service proposals, authoring SOWs, commercial negotiations, executive communication, stakeholder management, Salesforce proficiency, forecasting, opportunity management
Preferred skills
Experience leading implementation engagements of core modules (CI/CD/STO/IacM), coaching stakeholders on service offerings, creating enablement content
Technologies
Salesforce, CI/CD, DevOps, Cloud-native technologies
Responsibilities
Partner with customers to understand business objectives and technical requirements; Lead scoping sessions and discovery workshops; Develop and present proposals and SOWs; Collaborate with Sales, Customer Success, and Engineering teams; Support commercial sales process and pricing; Drive achievement of bookings and margin targets; Serve as trusted advisor to Account Executives; Partner with delivery teams to translate requirements into implementation plans; Communicate customer trends to leadership; Create enablement content for internal teams; Occasionally lead implementation engagements for new prospects
Seniority
Senior, hands-on IC with management experience
