Customer Success Manager

Ireland🌐 Remote💼 Full-time🗓 2026-09-28 → 2026-09-29

Core

Ensure positive customer health and retention by driving product adoption, deep leverage, and business goal achievement for global brands using an AI-native translation platform.

Role type

Mid-level B2B Customer Success Manager

Builds

Customer adoption and value realization for Smartling's localization platform

Domain

SaaS / AI / Translation & Localization

Deliverable

product features

Required skills

B2B customer success management, account planning, contract renewal management, stakeholder relationship management, technical concept communication, data-driven presentation preparation

Preferred skills

Translation/localization process knowledge, SaaS business model expertise, modern software development process understanding

Responsibilities

Develop communication cadence for product updates, assess customer requirements and resolve problems, implement account planning strategies, lead business review meetings, facilitate process optimization workshops, manage renewals and up-sells

Seniority

Mid-level, hands-on IC

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About Smartling

Smartling is seeking a French-speaking Business Development Representative for a remote, work-from-home position based in Ireland. Smartling’s Business Development team is a group of highly motivated sales professionals whose focus is to source and engage with high-potential prospects. As the first point of contact with potential customers, you will qualify active buying interest and be a critical part of the bridge between marketing and sales to ensure new customer acquisition is consistent, high-quality, and frictionless. 