Inside Sales Representative (Customer Expansion)
Core
Drive revenue growth by identifying and closing upsell and cross-sell opportunities for Nextiva's existing small business customer base.
Role type
Inside Sales Representative (Customer Expansion)
Builds
AI-powered customer experience and team collaboration platform
Domain
Telecommunications / SaaS / UCaaS
Deliverable
production ML models
Required skills
Proactive outbound outreach, revenue target accountability, customer needs analysis, solution positioning, pipeline management, fast sales cycle execution
Preferred skills
SaaS/UCaaS/CCaaS experience, Salesforce proficiency, AI tool familiarity
Technologies
Salesforce, AI tools (ChatGPT, Copilot)
Responsibilities
Proactively engage customers via calls, email, and SMS to uncover upsell/cross-sell opportunities; deliver product demos and articulate AI-driven value; manage opportunities from outreach to close while maintaining accurate pipeline data in Salesforce; apply coaching and AI-enabled tools to improve performance and product knowledge.
Seniority
Mid-level, hands-on IC
