Client Success Manager

USA🌐 Remote💼 Full-time💰 $60,000–$60,000🗓 2026-09-30

Core

Own a portfolio of enterprise clients across the client lifecycle, driving adoption, value realization, and growth for a B2B SaaS commerce platform.

Role type

Senior Client Success Manager (Enterprise Accounts)

Builds

Enterprise client relationships and measurable business outcomes for a global commerce network.

Domain

B2B SaaS, E-commerce, Marketplace

Deliverable

client delivery

Required skills

Enterprise account management, renewals and risk management, stakeholder influence, CRM usage, AI tool proficiency

Preferred skills

SaaS/e-commerce industry experience, Salesforce/Gainsight familiarity, Bachelor's degree in Business/Marketing

Responsibilities

Lead business reviews to demonstrate value, forecast renewals and mitigate risks, identify expansion opportunities, coordinate cross-functionally with Sales/Product/Support, apply AI for insights and preparation

Seniority

Mid-Senior, hands-on IC

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About Rithum

Rithum is an equal opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other protected characteristic. All employment is decided on the basis of qualifications, merit, and business need. We're committed to providing reasonable accommodations in accordance with the law for qualified applicants. If you requir