Manager, Client Success - Strategic

USA🌐 Remote💼 Full-time💰 $100,000–$100,000🗓 2026-09-30

Core

Lead a team of Client Success Managers to drive value realization, retention, and growth for Rithum's highest-value strategic B2B SaaS accounts.

Role type

Senior IC Manager, Client Success (Strategic Accounts)

Builds

Long-term client success plans, retention strategies, and expansion opportunities for enterprise e-commerce clients.

Domain

B2B SaaS, E-commerce, Retail Technology

Required skills

Strategic account management, team leadership and coaching, complex stakeholder navigation, renewal planning, cross-functional partnership, data-driven risk/opportunity identification, AI adoption for productivity

Preferred skills

Enterprise SaaS experience, prior people management in Client Success, familiarity with Salesforce/Gainsight, experience in e-commerce or marketplace environments

Technologies

Salesforce, Gainsight, AI-enabled client tools

Responsibilities

Guide CSMs in driving adoption and value realization for strategic accounts; oversee renewal planning and execution; partner with Sales to identify expansion opportunities; lead, coach, and develop the CSM team; manage client escalations and coordinate cross-functional resources

Seniority

Manager, hands-on leadership

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About Rithum

Rithum is an equal opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other protected characteristic. All employment is decided on the basis of qualifications, merit, and business need. We're committed to providing reasonable accommodations in accordance with the law for qualified applicants. If you requir