Technical Account Manager
Core
Deliver strategic technical guidance and executional support to enterprise and strategic clients to align technical solutions with business objectives and drive platform optimization.
Role type
Senior Technical Account Manager (B2B SaaS)
Builds
Optimized consumer shopping journeys and scalable technical strategies for brands and retailers
Domain
E-commerce / Retail Technology
Required skills
Technical account management, project management, platform integration, data mapping, feed architecture, root cause analysis, Microsoft Copilot, workflow tools (Salesforce/JIRA)
Preferred skills
Solution engineering, SaaS deployment models, scalable system design, enterprise client management
Technologies
Rithum platform, Salesforce, JIRA, Microsoft Copilot, Excel
Responsibilities
Manage day-to-day BAU activities and channel implementation strategies; drive tactical execution including operational workflows and algorithmic optimization; conduct technical reviews and offer forward-looking recommendations; resolve complex technical issues with internal teams; bridge communication between client and internal technical teams; support technical roadmap planning and feature adoption.
Seniority
Mid-to-Senior, hands-on IC
