Care Manager
Core
Develops, assesses, and facilitates complex care management activities for members with mental and behavioral health needs, including substance use disorders, to provide high-quality, cost-effective healthcare outcomes.
Role type
Senior IC Care Manager (Behavioral Health)
Builds
Personalized care plans and service plans for members with high-level acuity
Domain
Healthcare + Behavioral Health
Required skills
Behavioral health clinical knowledge, assessment skills, discharge planning, problem-solving, care coordination, organizational management, time management
Preferred skills
Experience with multidisciplinary teams, computer systems, telephonic outreach, digital outreach, home visits
Technologies
Computer systems, telephonic platforms, digital outreach tools
Responsibilities
Evaluates member needs via phone or in-home visits and recommends care plans; Develops ongoing care plans for members with high-level acuity; Coordinates between members, families, community resources, and care provider teams; Monitors care plans and member status for changes in treatment side effects or clinical symptoms; Facilitates care coordination to ensure timely access to needed services; Collects, documents, and maintains member information to ensure regulatory compliance; Provides education to members and families on treatment options and healthcare benefits.
Seniority
Mid-level, hands-on IC
